About the Helpdesk Utility
We want to help solve your problems the best way we can. Sometimes that takes us connecting to your computer. To start a connection, click on the download link below. Be sure to call us first so the technician can walk you through the process and we can complete the connection on our end. Also, please be aware that once a connection is established, our technicians will be able to see what you see on your screen, so you may want to close anything private or sensitive.
Follow These Easy Steps To Get Started
Start the process by clicking Run. Depending on your connection speed, the download may take up to a few minutes. Thanks for your patience...
When the download has finished, click Run to launch the Helpdesk Utility.
Follow the steps the technician gives you.